At times it may be difficult or impossible to visit an eyecare clinic in person. Perhaps you’re restricting your travel because of the COVID pandemic, or perhaps other factors are limiting your travel. In such cases, you can turn to telehealth. Eyecare MPLS offers telehealth to existing patients as well as to new patients (with certain restrictions). With telehealth, you can video conference with Dr. Hennen from the comfort of your own home and receive medical care (including medication prescriptions if appropriate). Request a telehealth virtual appointment online or call the office.


What is telehealth?

Telehealth is an easy-to-use, HIPAA-compliant way to receive quality medical care virtually rather than in person. The process is simple. After you request a telehealth appointment, Eyecare MPLS will send you all the information you will need for the appointment. At the time of your appointment, click the link you have received (on your computer or smartphone) to meet with Dr. Hennen online.


What are the benefits of telehealth?

There are a lot of advantages to telehealth including:

  • High-quality medical care without going to the doctor’s office
  • Convenience
  • Worldwide access to your provider
  • Efficient use of time for follow up
  • Reduced risk of exposure to COVID and other infections
  • Preferable for those with certain health risks
  • Pre-ops consults
  • Post-op consults
  • Consults for cosmetic procedures


What health care services can I receive through telehealth?

Although we can’t measure your eye pressure or update your glasses prescription via phone or online, there are important services you can receive through telehealth:

  • You and Dr. Hennen can discuss your presenting issues, general health history, and the use of current medications including eye drops.
  • Dr. Hennen can diagnose many common conditions and provide recommendations for treatment. And, if appropriate, she can send medication prescriptions to your pharmacy.
  • Based on the findings of the telehealth exam, Dr. Hennen may ask you to come to her office or see a local ophthalmologist for additional evaluation and testing.


How does telehealth work?

Your telehealth platform offers services such as:

  • Two-way, high-definition video With telehealth, you use videoconferencing so that you have a face-to-face meeting with Dr. Hennen — like you’re sitting together in Dr.Hennen’s office.
  • Chat and photo-sharing capabilities. You can chat with Dr. Hennen and easily upload photos of your symptoms when applicable. Communication is a two-way street, as Dr. Hennen can reach out to you with messages.
  • HIPAA compliant. HIPAA is a law that protects the privacy of your medical records and personal health information. Your telehealth interactions are also secure, and only authorized users can access your telehealth sessions.

Telehealth is not for medical emergencies. In the case of a medical emergency, seek care at your local urgent care facility or hospital emergency department.


Will insurance pay for telehealth?

Some insurance companies cover telehealth, while others don’t. Additionally, some states require insurance companies to reimburse at the same rate as they do for in-person appointments. In most states, Medicaid covers telehealth. Check with your insurance provider to find out if you’re covered.

As of March 6, 2020, Medicare is paying providers across the United States to provide telehealth services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.

To learn more about telehealth and to get your connection started, call the office and let us help guide the way.


612-470-9871 Book Online

Eyecare MPLS: Stella Hennen, MD, MSPH
3033 Excelsior Boulevard, Suite 205

Minneapolis, MN 55416
Phone: 612-470-9871
Fax: 612-470-9881
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